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Facts

City Hire is a privately owned London based tool hire business servicing London and the South East. We have been in business nearly 30 years and take pride in setting standards that other hire companies find difficult to match.

Our customers are mainly from the construction sector and on average we will make more than 550 drops to sites across London and the South East every week.

We are renowned for the quality of our service and have invested in systems and processes to ensure we stay out in front. Our strapline guides our purpose: to be ‘leaders in hire standards’ this organising idea that drives everything we do.

Press Release

City Hire First to Launch Fully Fledged e-Commerce Site for Tool Hire

Hire Specialist Committed to Setting Higher Standards puts Customers in Control of their Tool Hire

City Hire, a leading tool hire company to the construction industry has become the first to launch a fully integrated e-Commerce site for its customers to self-manage their tool deliveries and collections on site. Recognizing the tool hire industry lags behind other sectors in the adoption of technology to improve customers’ service experience, City Hire set about developing a solution that allows customers to take control of their tool hire.

The company whose strapline is: ‘leaders in hire standards’, prides itself in listening to its customers and finding ways to create a service others in the sector find hard to match.

“When it comes to tool hire, we know it can be a very frustrating experience. That’s why we have re-written the rules for tool hire and put the customer back in control. We have developed an easy to use online system that is fully integrated to our operations to speed up delivery to site. The process seamlessly allows authorised site personnel to ‘hire’ and accounts teams to ‘approve’. It’s a win-win solution”, says Warren Burgess, Managing Director at City Hire.

All stock items are available to order with delivery promised within 4 hours within the M25. Orders can be placed on a desktop, tablet or mobile when it suits the customer, day or night, 24/7.

Having asked his team to test the beta version of the website and app, Mike Hern, Operations Manager at the innovative fit-out business, Fileturn says: “City Hire have created a neat solution for online tool hire which is unlike anything we have seen in the market. It allows us to give responsibility for hiring at site level without losing visibility and purchasing control at the centre.”

Other features of City Hire’s e-commerce site include:

  • Notification alerts to let customers know when their tools will arrive on site;
  • Reminders when tools are due to come off-hire;
  • City Hire’s service promise to remove tools from site within 2 working days of being off-hired;
  • Full access to information on any items customers have on-hire which gives them a 360° view of their active account and purchase history.

About Fileturn
Fileturn is an innovative interior fit-out contractor, marrying strong design capabilities with experienced and reliable construction teams to create outstanding environments for our clients. Our long experience in fitting out and refurbishing a wide variety of premises for high profile brands has ensured an unparalleled reputation for excellence and an enviable client list. You can visit Fileturn here.

Contact

For press enquiries and more information, please email sales@cityhire.co.uk detailing your request.

Alternatively, call us on 020 8574 3523.

Our Story

City Hire is a privately owned London based tool hire business servicing London and the South East. Operating from its offices near Heathrow, City Hire guarantees to deliver stock items to any site within the M25 within 4 hours.

We have been in business nearly 30 years and take pride in setting standards that other hire companies find difficult to match.

Our customers are mainly from the construction sector and on average we will make more than 550 drops to sites across London and the South East every week.

We are renowned for our service with customers across London and have invested in systems and processes to ensure we stay out in front. That challenges us to deliver a service that sets the standard and rewrites the rules for tool hire. Our strapline guides our purpose: to be ‘leaders in hire standards’ and this organising idea that drives everything we do.

At City Hire we understand that customers want three things from a tool hire company that is on its game: service delivery;hire control and technological enablement. That is why at City Hire we measure and report on Trip Efficiency (the service delivery measure we have adopted for ensuring customers receive the right product, in the right place, at the right time) which has constantly achieved over 98% since Nov-17.

We are the first company to introduce a website and app that manages every aspect of our service which allows customers to genuinely take control of their tool hire for the first time. By embracing the latest technological advances, with City Hire customers can self-manage their tool deliveries and collections on a desktop, tablet or mobile whenever it suits them, day or night, 24/7.

As a service driven business we conduct weekly surveys to obtain essential customer feedback and are proud that 93.9% of customers remain well-satisfied with our service and are likely to recommend City Hire to others. We recognise that in this highly competitive market we cannot stand still. We know we can never achieve perfection, but we take every opportunity for improvement seriously as falling short affects the rewards and bonuses of everyone in the team.

City Hire has ambitions for significant organic growth. It is further establishing itself as a highly efficient operation continuing to service London and the South East. Increasingly, tool hire will shift online with the majority of future business being transacted through its industry-leading e-commerce site.

Mission Statement

"A relentless focus on efficiency to enable a frictionless experience that puts customers in control of their tool hire"

Video

About City Hire

  • City Hire is led by directors Warren Burgess (MD) and Lionel Burgess (Sales Director)
  • City Hire was established in 1989 by Richard Burgess who is still engaged in the business today
  • City Hire employs approximately 65 staff
  • City Hire operates from a head office close to Heathrow
  • The vast range of stocked tools are guaranteed for delivery within 4 hours
  • We operate a fleet of 20 commercial vehicles and have been awarded FORS silver accreditation
  • We are the first to deliver a fully integrated e-commerce website and app for tool hire
  • From nearly 700 surveys conducted since Jan-17, 93.9% of our customers are well satisfied with the service and likely to recommend City Hire to others
  • We have an ambition to change the way hire happens in London and to set a standard that will improve customer experience across the industry